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60-DAY MONEY BACK GUARANTEE
Our goal is to help you achieve radiant, healthy-looking skin. If you’re not completely satisfied with your Rodan + Fields order, follow the return instructions below within 60 days from the date of purchase to receive a full refund.*
"We are physicians committed to healing our patients’ skin. We stand behind our products, but most importantly, we stand behind you."
— Dr. Katie Rodan and Dr. Kathy Fields
RETURN INSTRUCTIONS
STEP 1: COMPLETE THE FORM
Print and complete the Return Authorization Form. Information regarding your order is available in your Order History after logging into your account or on your order confirmation email.
STEP 2: SHIP YOUR PRODUCTS
Complete the return form at the bottom of your Rodan + Fields invoice or print a new Return Authorization Form.
We suggest that you send your return via Federal Express or insured Parcel Post for your protection and to ensure prompt delivery.
Send product(s) and Return Authorization Form to:
Rodan + Fields
c/o Direct Distribution Centres
118, 5664 69 Ave SE.
Calgary, Alberta T2C 5B1
Please insure your package for the value of its contents, as refunds cannot be processed for packages lost in transit.
NEXT STEPS
Once the items are received by our warehouse, a refund will be issued within 10-15 business days and an email notification will be sent.
For any other questions regarding your order, please contact us at salessupportca@rodanandfields.com or 1.855.RFCANADA.
ARE YOU A PREFERRED CUSTOMER (PC)?
If you’d like to remove a product you’re returning from future monthly orders, update your subscription by logging in to your account. Select My Account from the top right corner, then Manage Subscription, then you can remove a product by changing the quantity.
ARE YOU AN INDEPENDENT CONSULTANT?
To learn more about returns, including unsold inventory and resellable items, please refer to Section 10 in the Rodan + Fields Policies & Procedures.
How do I know if my Rodan + Fields products are authentic?
Authentic Rodan + Fields products can only be purchased through an Independent Consultant or on rodanandfields.ca. Please be aware that if you find Rodan + Fields products on any other website, the sales are unauthorized and may be counterfeit.
ADDITIONAL QUESTIONS?
For questions about your order, contact Sales Support via email or call 1.855.RFCANADA.
*We offer a full refund of the purchase price, excluding shipping charges, within 60 days from the date of purchase. The 60-Day Money Back Guarantee also applies to Business Starter Pack. Items that are returned outside of the R+F return policy will be discarded and no return will be issued.